Why can’t I find the Web3 wallet in the OKX app?

Published on Oct 22, 2026Updated on Oct 22, 20262 min read

Why can’t I find the Web3 wallet in the OKX app?

The Web3 wallet entry may vary depending on your region, identity verification details, app version and wallet usage. For some users, the entry has moved from the homepage to Services → OKX Wallet.

Try the following:

Update the OKX app to the latest version.
Open Services and check for the OKX Wallet entry.
If prompted to use the standalone OKX Wallet app, follow the on-screen instructions. Available features depend on your region and the information shown in the app.

If you still can’t find the entry or access your existing wallet assets, contact customer support. Provide your app version, mobile operating system, screenshots and whether you’ve completed identity verification so the team can investigate. Never share your seed phrase, private key or password.

Disclaimer
This content is provided for informational purposes only. It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer, solicitation, or inducement to buy, sell or hold digital assets, or (iii) financial, accounting, legal or tax advice. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, and can lose value. Please consult your legal/tax/investment professional for questions about whether trading or holding digital assets is suitable for you. OKX Web3 Wallet is only a self-custody wallet software service that allows you to discover and interact with third party platforms, and has no control over and is not responsible for the services of such third party platforms. Not all products are offered in all regions. OKX Web3 Wallet and its ancillary services are not offered by OKX Exchange and are subject to the OKX Web3 Ecosystem Terms of Service.

Disclaimer: Many pages on this website including, without limitation, our terms of service, product descriptions, announcements, blogs, and FAQs, have been translated using machine translation. OKX makes reasonable efforts to provide an accurate translation, however, no automated translation is perfect.

The official text for all documents on this website is English. While we have provided translated documents as a convenience to our Users, you recognize that these documents may contain discrepancies from the English version. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. In the event that any question arises with respect to the accuracy of the information contained in the translated documents, please note that the English version of those contents is the official version and will supersede any translation.