2026 Year-End Gift FAQ

Eligible users can claim one 2026 End-of-Year Gift box from My Rewards between October 19, 2026, 10:00 (UTC+8) and October 26, 2026, 00:00 (UTC+8). You must select your apparel size and submit a valid delivery address during this period.
The claim entry is shown only to eligible users. Eligible users may receive a gift claim card on the homepage, a gift card in their VIP IM group, and a gift claim push notification.

Who can claim the 2026 End-of-Year Gift?

You may be eligible if you meet either of the following requirements:

• Your average daily assets from October 4 to October 17, 2026 meet the VIP1 threshold for your OKX site; or

• Your rolling 30-day trading volume meets the VIP1 threshold for your OKX site in the trading-tier snapshot taken at 23:55 (UTC+8) on October 17, 2026.

Users on the approved whitelist may also be eligible. VIP thresholds can differ by site.

Why can't I see the 2026 End-of-Year Gift claim entry?

The claim entry is available only to users who meet the eligibility requirements or are on an approved whitelist. If you became VIP after the eligibility assessment period, you won't become eligible automatically.

Can I claim the 2026 End-of-Year Gift after the deadline?

No. The claim window closes at 00:00 (UTC+8) on October 26, 2026. You must complete both the claim and delivery-address submission before the deadline.
If you're an eligible VIP user and need help with a claim, contact your RM through your VIP group. We can't guarantee that a late request can be accommodated.

Can I use an overseas delivery address for the 2026 End-of-Year Gift?

You can use a delivery address only in one of the following supported countries or regions. Please provide your actual destination country or region when you submit your address.

• Asia-Pacific: China, Macao, Hong Kong, Taiwan, Vietnam, Thailand, Cambodia, Singapore, South Korea, Malaysia, Japan, the Philippines, the UAE (Dubai), Australia, New Zealand, Laos, Indonesia, Pakistan, and Kazakhstan.

• Europe: the United Kingdom, the Isle of Man, Austria, Belgium, the Czech Republic, Germany, Spain, France, Hungary, Italy, the Netherlands, Poland, Bulgaria, Croatia, Ireland, Portugal, Romania, Slovenia, Greece, Slovakia, Andorra, Monaco, Gibraltar, Turkey, and Malta.

• Americas: Canada, the United States, Mexico, and Brazil.

• Other supported destinations: Armenia, Kyrgyzstan, Kuwait, Saudi Arabia, Russia, Belarus, Ukraine, and Tajikistan.

If your destination isn't on this list, we can't arrange delivery. Where possible, you may use the address of a family member or friend in a supported country or region, provided that they agree to receive the package for you.

How do I choose or change my apparel size for the 2026 End-of-Year Gift?

Select your size when you submit your delivery details. You can update your size directly on the submission page before October 26, 2026, 00:00 (UTC+8).
Use the size chart to select the best fit. Size changes aren't available after shipment has been arranged.

Can I change my delivery address for the 2026 End-of-Year Gift?

Yes. You can update your delivery address directly on the submission page before October 26, 2026, 00:00 (UTC+8).
Make sure your recipient name, contact details, and address are complete and accurate. We may be unable to reroute a package after shipment.

When will the 2026 End-of-Year Gift be shipped?

Gift boxes will be shipped in batches after delivery details have been submitted and verified. Shipping is expected to begin in late November, and delivery is expected in December.
Delivery times vary by destination and carrier.

How can I track delivery of my 2026 End-of-Year Gift?

After your gift box has been shipped, open My Rewards > Merchandise > VIP Inclusive 2026 End-of-Year Gift – Details to view delivery updates and tracking information.
The carrier is selected automatically based on your delivery destination and shipping efficiency, so you can't choose a specific logistics provider in advance.

Can I claim more than one 2026 End-of-Year Gift box?

No. Each eligible user can claim one gift box only. Gift boxes are available in limited quantities and can't be requested for another person.

Can I receive individual items from the 2026 End-of-Year Gift box?

No. The 2026 End-of-Year Gift is shipped as a complete set. Individual items, additional items, cash, USDT, or other alternatives aren't available.

Will my gift still be shipped if my VIP level changes after I claim it?

Yes. Your eligibility is based on the assessment period. If you were eligible and submitted your delivery details within the claim window, a later change to your VIP level won't affect your gift eligibility.

Are KYB users eligible for the 2026 End-of-Year Gift?

Yes. KYB users can claim the gift if they meet the same eligibility requirements. Delivery is available only to the supported countries and regions listed above.

Need more help?

If you need help with your claim, contact Customer Support. For account-specific VIP support, contact your RM through your VIP group.